We provide free worldwide shipping for most orders above $99 (For remote areas like Hawaii, we may charge additional shipping fees)

Orders below this amount will be charged shipping as follows:
Standard Shipping—$10.00 USD
Expedited Shipping–$20.99 USD
For more details, please see our Shipping Policy.
(Additional shipping charges will be charged if the package is oversized)

Shipping Times

• Standard Shipping: 7-20 business days
• Expedited Shipping: 5-10 business days (additional $20.99)

Processing Time: Typically 1-3 business days from receipt of order, but may be longer during peak periods.

Notes: Delivery times may be extended during peak periods or customs inspections.In exceptional cases, delivery may be delayed by up to 5 additional business days.

Once your package ships out, you will receive a shipping confirmation e-mail with tracking information. Or you can go to the ORDER TRACK page on our website.

This will not be the case if the item you ordered is in local stock. As for international shipping methods, tracking information will be updated automatically when your order is received across the border. Rest assured that your order is in transit and will arrive shortly! For any additional questions and/or concerns, please contact our customer service team by sending an email or clicking on Live Chat at the bottom right.

No, at this time we are unable to ship to P.O boxes, APO/FPO addresses.

Yes, we can ship our products to most countries. For more details, please see our Shipping Policy.

We have warehouses in Australia/United Kindom/ United States. Most large item can be shipped from local, and arrive soon. We provide international shipping for other regions. For more details, please see our Shipping Policy. We will do our best to accommodate so everyone from all over the world can receive our beloved products.

We can update your shipping address as long as you contact us with your new address before your order is shipped out. If your package has already shipped, we cannot guarantee your order will be shipped to the new address, but we will try our best.

In the event that you are unable to locate your package after it’s been marked as delivered, or your package can not be located after it has left our facility, please contact our Customer Service team. They will reach out to the carrier to open a trace and get you taken care of as quickly as possible.

When we do not have inventory of a particular product in our warehouse, it will not be available for standard shipping. If there are no stores nearby that have the product in stock, it will also be unavailable for Same Day Delivery. Reach out to our Customer Service team for further details on the inventory of a product and for a solution.
Additionally, due to some state laws and/or shipping restrictions we are not able to ship certain items. Reach out to our customer service team for more details on a specific product.

Go to your “Account” and select “Payment Methods.” You can delete an existing payment method or add a new payment method.

If you are having trouble with your credit card at checkout, confirm you have successfully and accurately completed Steps One through Four (Customer, Checkout Options, Billing, Payment) by locating the checkmark at the top of each section header. If a checkmark is missing, please complete the information in that section.
Confirm the billing address matches the address on file with your credit card and bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the CVV, a 3-digit code found on the back of your card. 

At this time, we are not set up to sell gift cards online but please know that we are working on implementing this option.

FURRYCOZY gift cards or merchandise cards can be redeemed by entering the card number in the “Gift Card Number” and “Pin” fields at checkout under payment.

For online purchases we accept Visa, Mastercard, American Express, Discover, as well as FURRYCOZY gift cards, Google Pay, and Apple Pay.

You will usually receive a welcome email with the first purchase coupon inserted if you subscribed to our website. We recommend checking your email first. In the event you still are not able to find it, please contact our Customer Service for further help.

Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Gift card or discount code” Then, click the button that says “Apply”. All promotional codes can only be used once.

Sorry, we currently do not support the simultaneous use of multiple discounts.

When your referred friend makes a purchase, both you and your friend will receive a $10 coupon.

Yes, your coupon code will expire within 3 months of redemption.

Please contact our team for assistance via live chat or e-mail within 24 hours. We can change the order if the package has not yet been shipped.

Please contact our customer service team within 24 hours for assistance. If the order has not yet been shipped, we will be able to cancel the order. If the package has been delivered, please make sure the product is in good condition and return it to us. You will need to pay for return shipping cost.

You can find your order number and other order information by logging into your account (if you have a registered account). You can also view order confirmation emails.

Please be assured that the goods will arrive soon. Items may be shipped from different warehouses and delivery times may vary. Please check that your order has multiple tracking numbers. You can also contact our customer service team for further assistance by sending an email or clicking on Live Chat below right.

Although this is a rare occurrence. If an item arrives damaged, please contact our customer service and we will send out a brand new item once we confirm that it is defective. We apologize for your less than perfect experience.

Sorry, discount codes cannot be used in combination.

Returns are accepted if you are not completely satisfied with the product. Returned items must be new or show signs of light use and be undamaged. You will be required to ship any return at your own expense via a carrier of your choice. To begin the return process, please contact our customer service. For more details, please see our Returns Refund Policy.

Yes of course. We accept exchanges if the item is unworn or unused, comes with tags and is in its original packaging. (Clothing and customized items are not available). For more details, please contact our customer service for more details.

To create an account, you can simply place an order. During the checkout process, you’ll be provided with the opportunity to create an account.

To create an account without placing an order, please follow these steps:

 ●Visit this link.
 ●Click “Create an Account.”
 ●Fill out all of your information, including your phone number and your email address. If you have an in-store account, use the same phone number if possible.
 ●Click “Create Account.”
If you need help creating an account, please send an e-mail or click the icon at the bottom right to live chat with our customer service.

Creating a FURRYCOZY Account is fast and easy. With a Lovewpet account, you’ll get:

 ●Easy setup and management of AutoShips
 ●Easy Order Tracking
 ●One Step Checkout
 ●Write Verified Purchaser Product Reviews
 ●Manage multiple wish lists
 ●Easily reorder the pet products you use most
 ●You’ll be enrolled in our membership program and will earn points for redemption with every order.

Click here and enter your email to receive a link (in your mailbox) to update your password.

We invite you to fill in your cat’s birthday for a surprise gift during your furbaby’s birthday month.

Yes, we have a dedicated collection of custom products. You can click here to see the collection. If you have any questions about customization, please contact our customer service email.

Time varies from 2 weeks to several months, depending on the order volume and the complexity of the process. Please refer to the product details page, and we will provide an approximate time.

Of course! We love creativity. Please contact our customer service to inquire.

Yes, we accept MOQ wholesale, if you have MOQ wholesale demand, please contact our customer service, we will assign exclusive sales for you and serve you wholeheartedly.

We currently offer eGift Cards, a digital gift that’s sent by email. We don’t currently offer physical gift cards.

FURRYCOZY Gift Cards are emailed to recipients within one hour after you place your order.

Ask your recipient to check their spam folder for an eGift Card email from Lovewprt. You can also chat with us promptly 24/7 and we will be happy to help you!

No, FURRYCOZY eGift Cards have no expiration date.

There are no fees for our eGift Cards.

Unfortunately, eGift Cards are not returnable or refundable for cash except as required by law.

If your eGift Card doesn’t cover your order total, add another payment method in Checkout to cover the remaining amount.

You cannot exchange your Gift Card for a different denomination or type of Gift Card or for another tender, cash or discount. Gift Cards cannot be used to purchase another gift card.

You can contact our customer service by sending an e-mail, live chat or text message. During business hours, click on the “Chat” icon at the bottom right of the screen and select “Live Chat” to send an e-mail or have a live chat with a customer service representative.

Monday – Saturday: 7:30 AM – 7:30 PM ACST
Sunday: 10 AM – 6:30 PM ACST
We are closed on Easter, Thanksgiving and Christmas. Other holidays may have abbreviated hours.

Our customer service agents are available for you 7 days a week. Our hours are as follows:

Monday – Saturday: 7:30 AM – 7:30 PM ACST
Sunday: 10 AM – 6:30 PM ACST

You can contact our customer service via chat by sending an email or by going to www.lovewpet.com and selecting the “Chat” icon at the bottom right of the screen.
We are closed on Easter, Thanksgiving and Christmas. Other holidays may have abbreviated hours.

When an item is out of stock, you can sign up to be notified when it’s available again. Go to the item page, enter your email address, and Click “Notify Me” to sign up.
You can sign up for notifications for as many items as you’d like. We’ll send one email notification for each item that’s back in stock. Signing up for notifications doesn’t reserve or guarantee item availability.

Here at FURRYCOZY, privacy is very important to us. We will never sell your information to anyone. To read more details, please see our full Privacy Policy below.