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whether it’s a quick question, a product idea, or just to say hi.

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If you have any inquiries regarding product availability or pet wellness, please feel free to contact us via email.

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Live Chat

Want to chat with us directly? Look for the live chat contact bubble in the lower right corner to connect with an account expert 24/7.

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Need to speak to someone urgently? Click here to get in touch with us, Mon – Fri: 9AM – 9PM Sydney Time Public Holidays: CLOSED

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Need Help With Your Order?

Have questions about your purchase, shipping, returns or sizing?
Check out our FAQs or drop us a message — we’re here to help!

Go To FAQs
What forms of payment do you accept?

For online shopping, we accept Visa, Mastercard, American Express, Discover and Furrycozy gift cards, Google Pay and Apple Pay.

How much does shipping cost?

We offer free worldwide shipping on most orders over $79 (for remote locations such as Hawaii, we may charge additional shipping fees) Orders below this amount will be pre-charged for shipping as follows: Standard Shipping — $10.00 Expedited Shipping – $20.00 Please see our Shipping Policy for more details. (Additional shipping charges apply for oversized packages)

How long does delivery take?

For standard shipping, transit times may vary by location.
Most local shipping in the USA, UK and Australia will arrive within 3-5 days.
For International Orders: Express (DPD, DHL, UPS) 5-12 business days.
International shipping (Royal Mail, DPD, USPS) 12-20 business days. For more details, please refer to our Shipping Policy.

How can I track my order?

Once your package ships out, you will receive a shipping confirmation e-mail with tracking information. Or you can go to the ORDER TRACK page on our website.

What types of gift cards do you offer?

We currently offer eGift Cards, a digital gift that’s sent by email. We don’t currently offer physical gift cards.

How are eGift Cards sent to recipients?

FURRYCOZY Gift Cards are emailed to recipients within one hour after you place your order.

Information About Us

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